Leadership and communication
Active listening
A communication skill in which the listener gives full attention to the speaker, notes the content, intent and feeling of what is said, and confirms what was heard.
Active listening is a communication skill in which the listener gives full attention and checks understanding. A study of hospital managers describes it as the highest and most effective level of listening, and says it requires listening for the content, intent and feeling of the speaker.
In practice this can mean not interrupting, noting key points and restating what was said. The skill appears in servant leadership and is one of the soft skills used in patient talks and team meetings.
Active listening also supports feedback, since people respond better when they feel heard. The study reports a measure in hospital managers and does not predict results for a dental office. This entry gives a general definition.