Leadership and communication
Change management
A structured way to plan and introduce a change, such as new software or a new policy, so that the team understands it, adopts it and can see its results.
Change management is a structured way to introduce change. A systematic review of change management in healthcare defines change management models as a structured overall process for change from the inception of change to benefits realisation.
In a dental office the change might be new software, a new schedule or a new policy. Planning can cover goals, who is affected, communication, training and review. It relies on team communication, team training and clear leadership.
The review covers many models, and no single model fits every case. Results depend on the setting and the people. This entry gives a general definition only.